Terms and Conditions & Cancellation policy

Thank you for choosing to pay through Online Payment Gateway. Kindly read the below terms and conditions and accept the same in order to proceed ahead with transaction.While making the payment of the booking through online payment gateway either by Debit or Credit Card or Online Net Banking, it is mandatory to take official approval from the respective Card Holder and Account Holder in case you are not the actual card holder. If for any reason’s transaction is unsuccessful and payment is not processed, you are required to remit or transfer the funds in our account within next 24 Hours else the booking processed through such failed transaction will be cancelled. If transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with front copy of your credit card by email to complete your transaction. Failing which your transaction will be treated as failed. In such cases, you are required to remit or transfer the funds in our account within next 24 Hours else the booking processed through such failed transaction will be cancelled. Please get in touch with our support office to get help in this regard or email us. Transaction processing charge will be borne by you for using the online payment gateway to process the booking. Upon cancellation of payment gateway processed bookings, Uranus will process the refundable amount of the booking (If any) in the paid card only as per the cancellation policy. However, processing charges of such cancelled transactions still may apply to the Agent/card holder. Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact our support office from you, to make your reservation by transferring funds via wire transfers in our bank accounts. You can cancel or change your ride free until 3 hours before one-way transfers and 24 hours before hourly booking.